LBC Hari-harian ng Padala?

I am a long-term client of LBC not because they offer the best delivery service in the Philippines but just because their branches are everywhere (like fungus, they say)!

Here is a short list of things I don’t like about LBC services:

The LBC staff does not ask their clients for permission to open and inspect the packages or documents to be delivered.

Why is this so? I feel like a criminal everytime I go to LBC. As if there is marijuana in the box I am sending or if the documents I have contain information on the next terrorist attack. If sometimes I don’t feel like a criminal, I feel like a merchant. They just “check out” my stuff as if they are buying it. “May paalog-alog pa at pabukas-bukas ng mga nilalaman ng box!”

Please can anyone teach them manners?

Sometimes I am not in the mood to get into a heated discussion… so I let them do what they say they have to do – including almost tearing the wrapper and/or box apart! “Walang pakundangan nilang sisirain and ballot ng ipapadala mo!” All they have to do is grab their LBC cutter and heartlessly cut the wrapper of the gift or package I handled and wrapped with care.

They don’t always weigh the package. They just look at it and suddenly they will know the price you will pay to send it!

One day, I sent electrical cords thru LBC. The cords weren’t functional anymore… and it looks like it! I just had to send it so it can be reused in the garden as cords to hold plants. Anyways, the LBC staff opened the box (without asking for permission) and told me it was for P250 when in fact it can be lesser than that. I should know because I sent functional cords for a camera before and it was for a lesser price. I asked the guy how it happened. He simply said, “eh electrical cord po kasi eh.” Whaaaat!!!! I was so pissed that I paid them without questions… “pambayad sana sa continuing education.”

Before I thought that you have to declare if your package has commercial value and that you have to pay for a more expensive price for the insurance. Now, the staff will do the declaring for you. He didn’t even ask me about the package. Well, he was too busy humming a song.

Why can’t we send two mobile phone through LBC in one box? Dapat daw tig-isang box kahit na isa lang ang destination. Explain this to me please.

And singil sa “document” ay iba sa “letter.” So they will READ your documents/letters and determine the price you will pay to send them thru LBC. Huh? What about respecting my privacy? What about respecting the contents of my documents? And how is a document different from a letter that you are charged with different fees to send them?

They even told me that I am sending a “document” (and asked me for a higher fee) when in fact my so-called “document” starts with the word “Dear”.

Does this happen to every LBC branch in the country? Or am I featured on a candid show everytime I go to LBC?

Are you familiar with the term “hari-harian”? Well to me, that is how LBC will be if they do not upgrade the quality of their customer service.